Help & Advice
How do I use the system?
- The system runs itself
- Check the reading on the generation meter periodically
How much will it save me?
This will vary depending on:
- System size (number of panels)
- How the house is used
- The forecast saving can be found in the handover pack
- With so many variables it is best not to provide figures
Will the panels produce enough electricity to run my house?
- There will be times in the year when the solar PV system produces enough electricity to run the entire home
- However, the best way to view the system is as an annual production, this can be found on the plot MCS certificate
Can I get paid for export / excess?
- Yes, SEG payments can be arranged with your energy supplier
- Customer will need a copy of :
– G98 approval
– MCS cert
– Both can be found in the handover packs - Octopus offer the best tariffs for export
- It is better to use the electric with some behavioural changes rather than export it
- NB – excludes export limited plots
Can I add batteries?
- Yes, it is possible
- There are some stringent guidance surrounding batteries therefore suitable locations of Keepmoat house types are limited
- Surface mounted retro fit cabling
- Swap inverter types
- Expensive
Is there an app for monitoring my usage?
- Yes, this involves the fitting of a WiFi dongle and downloading the app
- Dongles cost around £30
- Property needs WiFi
- Can be tricky to set up owed to WiFi band types
What warranties do I get?
- Parts and labour via IWA = 2 years
- IWA = Independent Warranty Association
- Included in handover pack
- Inverter = 12 years
- Panels = 25 year performance
- Panels = 12 years product
Why is there a padlock on my isolator?
- At the time of install the G98 had not been accepted hence the system need to remain switched off
- G98 applications can be lengthy often longer than the time it takes to build a house
- Once approved we’ll notify sites to issue padlock codes (000)
What is an export limiter?
- In areas where the local electricity network is close to maximum capacity the DNO may insist on an export limiter to mitigate the risk of excess electricity discharging to the grid
- This means the customer may have their potential to export (and be paid) removed or limited
- Rare but is possible
- Impacts approx 5% of plots (gut feel)
Where do I find my handover pack?
- There’s a Keepmoat shared drive, can be found on the following link
- Keepmoat Homes Shared Files